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At the end of certain bounties, or winning tournaments/hands, or during rank up, i'm being shown a loot box or an item that i've supposedly earned, on xbox 1, however, the items are never there.

I've supposedly earned at least half a dozen items & masses of loot boxes over the last 2 weeks, none of which have ever been received.

I've tolerated the loss for a while now, but the issue really needs to be fixed.

 

Here's the latest, a proof!

https://xboxdvr.com/gamer/paul-roberts-27/video/64951037

 

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