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My game has been down and unable to connect to server since last night when my table lagged up and froze. Just wondering is anybody else on Xbox One still having connection issues?

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Pipeworks Team at Prominence Poker no one would reach out to me on my friends list would let me know anything is the reason I came to this forum. Even the support  at 505 games told me the issue was fixed but now I also saw they did post they have ongoing connection issues with prominence poker on their home page. The thing is I had already contacted Xbox live and 505 games. But before I contacted either of them I personally did the troubleshooting steps which was then repeated by Xbox And 505 games just to follow the steps. No one from prominence poker had replied on this forum and said they would reach out to the developers like I have seen on others posts. I just want to put it out there that it is still an issue for me to log into on Xbox Live on my account. It is only on my one account which is an Gold account and I pay for. I logged on to my silver account that has no Xbox Live Online membership and I can connect with no problem and have been playing poker for while this ongoing issue with my gold account which is being processed. The game is free to play no worries. I haven't lost anything and would just like to know why there is an issue. Also I would like to put out there the are bugs in the reward system with the affiliation ranking system which doesn't matter either b/c I can win chips by playing ring games, head to head, and tournaments. I have not played and ranked games yet but I would like to. I don't expect a reply but would be nice. I enjoy the game and I really am not upset like some people that get to the point of deleting the game. Hope things work out I will have to wait and see and be patient like you do on a good poker hand.

Edited by EylsiumSeeker

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We did have server issues, but that was only for about five hours on the evening of 1/15. 

If you're still unable to get into the game, something else is going on. Let me ask you a few questions:

1) For reference, what platform are you playing on and what's your online ID?

2) Have you submitted a ticket to Customer Support? You mentioned that you saw the website, but did you actually speak to anyone there about this issue?

3) Were you able to play Prominence Poker with no issues prior to Sunday night?

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Hey Nex thanks for the reply and the platform the issue is on the Xbox One and my online id is Elysiumseeker87 and yes i submitted a ticket and before sunday no problems in the game ran smooth other then the minor bugs in affiliation rewards system.

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If PP is the only thing that is not working on your system and Everyone else is able to play PP, try the following.

Uninstall PP from your XB and reinstall it.  It sounds like the portion of PP on your XB console was not able to return to a starting point when the internet connection failed.  Reinstalling will restore PP to its factory defaults.  If the problem persists, its not PP.

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1 hour ago, EylsiumSeeker said:

Hey Nex thanks for the reply and the platform the issue is on the Xbox One and my online id is Elysiumseeker87 and yes i submitted a ticket and before sunday no problems in the game ran smooth other then the minor bugs in affiliation rewards system.

Are you sure about that gamertag? We don't have records of a player called "Elysiumseeker87" having played Prominence Poker.

38 minutes ago, Farmer John40 said:

If PP is the only thing that is not working on your system and Everyone else is able to play PP, try the following.

Uninstall PP from your XB and reinstall it.  It sounds like the portion of PP on your XB console was not able to return to a starting point when the internet connection failed.  Reinstalling will restore PP to its factory defaults.  If the problem persists, its not PP.

This is a solid idea that might fix things (and certainly won't hurt anything). I'd suggest giving it a shot.

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I did this once from the start of the issue. Then the rep. from 505 games handling my ticket had me do this. Then Xbox Support had me do this. From what i can see and have tried it and is something to do with my gamertag/user ID not being allowed to connect to the server. Also that is what xbox support mentioned and told me to contact 505 games direct. And are your sure there is no record maybe I got erased somehow and my suggestion was that if you did find it maybe you could reset it but if there is no record then that theory is out the window.

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Actually, you're spelling it wrong. It's "Eylsiumseeker87," just like your forums name. But no worries, I was able to find records that corroborate everything you said, and honestly, it's baffling. We haven't banned any gamertags or IPs from the game, so that's not it, and if you've tried reinstalling and that didn't help, the next step would be to have our devs take a deeper look. I'm going to send this info off to them, and hopefully they'll be able to figure out what's happening.

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4 minutes ago, EylsiumSeeker said:

opps sorry i type and don't spell check but ill let you know if the reinstall works when it get done.

What's your NAT set to?

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4 minutes ago, ClearConscious said:

What's your NAT set to?

 

6 minutes ago, EylsiumSeeker said:

opps sorry i type and don't spell check but ill let you know if the reinstall works when it get done.

Also as a test, have you tried logging into the game under a different account.

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I'm being told by the team that your original account should now work properly. Give it a shot and let us know if you still have problems.

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13 hours ago, Nex said:

Great, I'm glad to hear it! Let us know if you have any further issues.

What was the cause for the problem, and what was the solution?

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3 hours ago, Farmer John40 said:

What was the cause for the problem, and what was the solution?

From the dev who fixed it: "[Eylsiumseeker's] avatar definition was hosed and has now been reset."

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Hey, sorry this an old thread but I think the same thing is happening to me :/ I've hard rest, Uninstalled the game, rest saved game data and can't get in. My buddies account, on my Xbox, can play fine. Really wanna play :c

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15 hours ago, Estressin said:

Hey, sorry this an old thread but I think the same thing is happening to me :/ I've hard rest, Uninstalled the game, rest saved game data and can't get in. My buddies account, on my Xbox, can play fine. Really wanna play :c

Have you opened a ticket with 505 games??

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